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FAQ

FREQUENTLY ASKED QUESTIONS

What is a Care Coordinator Coordinator/Care Manager?

A Care Coordinator/Manager is an expert who can offer a wide variety of services to help families and/or support teams improve the quality of life and optimize autonomy for people during life’s transitions. This can include helping to keep family members in their homes to live independently, or to provide the resources needed to navigate and transition as other residential options are required. Other services include patient advocacy, arranging for community resources, insurance application, and claims management, and working with financial and estate planning team members to meet the family members overall needs.

How do your services add value?

A Care Coordinator/Manager has cultivated a variety of resources and networks that can be engaged and offered when a family is in need, oftentimes on short notice. These shortcuts allow the care team to focus on the emotional needs of their loved one, instead of needing to do the “legwork” of finding solutions for their care.

Where should our family begin to use a Care Coordinator/Care Manager?

Earlier than you might think! Although we all tend to think we should be able to handle all our family needs, it is oftentimes very trying to do so while juggling a full-time job, children, and especially when there is no local care team to assist. The establishment of a Care Coordinator early on, as part of the care team, maximizes the quality or resources provided, and allows another set of eyes to provide services to monitor results and track options as the needs evolve.

How involved are you day to day?

This will vary based upon the outcome of the services requested and needs identified for the client. Typically, a weekly visit is requested to monitor care after the initial set up, and ongoing phone or email communications with care providers and care team members as needed. This plan of care could change also as the clients needs evolve.

What if I live far away and cannot meet with you about my loved one?

Although it is ideal to meet in person to get to know one another and the family needs, this can be also be accomplished in an initial phone call. A packet of information including a family questionnaire to gather data about your loved ones will then be provided. A plan of care and service agreement can be handled via email, fax or US mail, and ongoing communications the same. Reporting to the support team can then be by email or through the mail as well.

Is there a long-term agreement or financial arrangement that needs to be signed?

There is no long-term contract. There is a service agreement required; however services may be discontinued at any time.

How quickly can you begin work?

It depends on the complexity of the needs of the client, however 1-2 weeks lead-time is usually sufficient to begin care coordination services.

Are there legal issues that need to be addressed to work with the providers?

Yes. Privacy Acts (HIPAA) requires written authorization for HVCC to have access to your loved one’s medical record and ongoing communication when patient advocacy services are needed. This is a document the service will provide as part of the Service Agreement.

Do you monitor the physical caregivers care and progress?

Yes, if requested. We would work with the caregiving agency (if there is one) or the individuals assigned to provide care. Reports and recommendations will be provided to the care team.

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lifestages

Our life is a full circle journey in which our family is an integral component. From the moment of our birth we must rely on others for our care until we become adults and become the caregivers for our parents -- then, we too will grow old and need to understand the challenges that we will face. Education is so important for you at every stage, no matter your age or role, so that you may live your life to abundance at home with your family.